Smarthaul

Products: Electronic Customer Gateway

Coview provides a unique Electronic Customer Gateway. A branded icon on the users desktop not only provides the secure receipt and library facility to maintain up to date documents but provides a direct gateway to the customer for the purposes of private communication and information i.e. Account Status and Information, portfolios, work orders etc. In addition this facility provides a unique opportunity for targeted promotion and marketing directly to the individual customers desktop.

All of your company’s customers are provided with or sent documentation either from time to time or on a regular basis. This may take the form of registration documents, legislative information, newsletters, service histories/reminders, invoices, statements, company promotions amongst many other forms of correspondence and communication. Coview provides a unique and highly innovative alternative to post, fax and email. In so doing it provides many benefits and advantages;

Immediate alert (by pop up message on the customer’s desktop that new documents are available
assured receipt of documents, exception reports to identify customers who have not read the communication and full audit reports of all activity in respect of reports (including customer activity)
the ability to control and maintain documentation following its publication to a customer to ensure, for example that it is always valid and the most current version

Your customers are directed to a page on your website from where they go through a simple, one time download process. This is designed to be trouble free and requires no implementation instruction or intervention from the company. This will place an icon (with the company’s logo) onto the customers desktop. Through this icon the customer is able to access all information and documents available to him. In addition the company is able to fully customize the icon access pages so that it becomes the customers point of access to the company with single click;

Company website access
Communication with service desk, account manger etc through VoIP (SKYPE etc)

It also provides the outstanding ability to promote the company’s products and services directly onto the customers desktop through the products target marketing support facility.

Smarthaul International Ltd, Registered number : 04566775